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SHIPPING

Local delivery cost (within Hong Kong and Macau) : HK$40/ US$5

Mainland China delivery cost: HK$100/US$13

Asian countries delivery cost: HK$150/ US$20

Oceanian countries delivery cost: HK$200/ US$27

European countries delivery cost: HK$250/ US$33

North American countries delivery cost: HK$250/ US$33

South American countries delivery cost: HK$400/ US$54

African countries delivery cost: HK$400/ US$54

Free local and worldwide shipping for purchase over HK$2000/ US$260

Please note we do not ship to P.O. Box address. Customers are responsible for payment of duties and taxes.

 

RETURNS & EXCHANGES

Full refunds are guaranteed for unsatisfied items returned in saleable condition and original packaging within 7 days after receipt. All tags must not be removed. Refunds will be credited according to the original method of payment. For hygiene reasons, no refunds will be offered for earrings. On-sales items, custom-made items, delivery and handling charges are not refundable. Please email us for a reference number before returning your items. Otherwise refunds will not be processed. 

 

TERMS & CONDITIONS

Miss Julie's ("Miss Julie", "we", "us") website (our "Site") and related services (our “Services”) are made available to you in accordance with the following Terms of Use & Services, and any other rules posted on our Site (the "Terms Of Services"). Please read the Terms Of Services carefully before placing any orders on www.missjulie.com.hk. By using our Services, such as browsing and placing orders on our Site, by means you are agreeing to all the Terms of Services.

Miss Julie reserves the right to make changes to our Site, related policies and agreements, the Personal Data Collection Statement and this Terms of Services at any time. You are advised to check the Site from time to time to check the update or changes to the said Terms & Conditions.

 

REGISTRATION

To use some of our services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, and complete in all respects. In using this Site, you agree to accept responsibility for keeping your account and password secure and confidential. If you suspect that the security of your account has been compromised or if there is any unauthorized use of your account, please contact us immediately at info@missjulie.com.hk. Please refer to our Privacy Policy for information about how we use your data.

 

ELIGIBILITY TO PURCHASE

In order to make purchases on our Site, you must be aged of 18 years of age or over. You will be required to provide your personal details (your real name, phone number, e-mail address and other requested information as indicated). Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. When you place order with us, you authorize Miss Julie to process a charge(s) on your credit card or PayPal account in the total purchase amount of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for information about how we use your data.

All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit.

 

PRICING

Prices shown on our Site are in HK Dollars (HKD $) and US Dollars (USD $). To ensure that the most accurate pricing and delivery costs are displayed, we recommend that you to choose your currency by clicking the currency button at the top of our website. All prices and offers remain valid as advertised from time to time. The HK Dollars and US Dollars price of a product displayed on our Site at the time the order is accepted will be honored, except in cases of patent error. Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. If you are a customer whose credit/debit card is not denominated in HK Dollars or US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

COLOR VARIATION
Colors of products may vary based upon your screen resolution and other computer settings. The photo may differ from the actual product due to reproduction limitations of the photograph and limitations of viewing photos at different resolutions, hue, brightness, contrast, and other screen variations.

 

PAYMENT

Payment can be made by Visa, MasterCard and American Express through PayPal.  By placing an order using one of the above credit card, you confirm that the credit card used is yours or that you have been authorized by the owner to use it.  If your card issuer refuses to authorize payment to Miss Julie, we will not be liable for any delay or non-delivery.

 

ACCEPTANCE OF YOUR ORDER

The sales contracts between you and Miss Julie are complete once you finished the payment process on our Site. We shall send you an e-mail acknowledging the details of your order.   

We reserve the right not to accept your order in any reason at our sole discretion, such as, we are unable to obtain authorization for payment, shipping restrictions apply to a particular item, the item ordered is not able to restock, or you do not meet the eligibility criteria set out within the Terms Of Services.

 

PROMOTION CODE

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion offers, and must be redeemed by the date published, if provided.

 

DELIVERY

Once the goods have been dispatched, a confirmation will be emailed to you. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Miss Julie is not responsible for any delays caused by destination customs clearance processes.

 
INTELLECTUAL PROPERTY RIGHTS

Your use of this Site and its content grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content (all image rights, sounds, music, video), including Miss Julie Software and all HTML and other code contained in this Site. Any reproduction or redistribution of the above listed content and materials are strictly prohibited.

 

YOUR RIGHTS

Nothing in the Terms of Services is intended to affect your rights under the laws in HKSAR.

 

LIABILITY

Miss Julie does not guarantee that the use of our Site and Services will be error-free or that our Site or the servers that make it available are free of viruses or other harmful components. We do not responsible or liable for any access delays or data non-delivery to or from our site, interruption of business or any events beyond our control.

 

NO WAIVER

If you breach the Terms Of Services and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms Of Services.

 

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Miss Julie and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Miss Julie. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Miss Julie takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

PRIVACY POLICY

References in this Privacy Policy Statement to "we", "us" are to Miss Julie. This privacy policy sets out how Miss Julie uses and protects any information that you give Miss Julie when you use this site.

Miss Julie is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this site, then you can be assured that it will only be used in accordance with this privacy statement.

Miss Julie may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Sep 1, 2014.

We may collect the following information:

• name and gender

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

• From time to time, we may also use your information to contact you for market research purposes. We may contact     you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

You agree that your personal data given to and collected by Miss Julie may be used and disclosed for the foregoing purposes, and to such persons as may be in accordance with this Privacy Policy Statement.

According to Personal Data (Privacy) Ordinance, you have the right to update, remove, or restrict the use of your personal information that has been retained by us. Please send your request to us by emailing to info@missjulie.com.hk. We will follow up upon receipt of your request.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Our site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.